We are so sorry to hear that you've had a poor experience at one of the BIGGBY COFFEE locations. Whether it be a poor experience with staff, an incorrect order, etc., we are eager to help address this with you. Because each of our locations is individually owned and operated, all store-level feedback is handled by that specific store's ownership team.
To get the quickest resolution, we would advise that you reach out to the location directly. You can locate a store's contact information by visiting our Locations page online and searching for your local store.
However, if you are not able to contact the store directly, we are always happy to help pass along a message to the owner and franchise management team. Please reach out to feedback@biggby.com with your detailed feedback and contact information, and please be sure to specify which specific location you are leaving feedback for.
While we are unable to guarantee the follow-up action taken by a store's ownership team when feedback comes in about their store, all store-level feedback will also be reviewed with the store's team by our internal operations team to help them provide the best service possible.
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